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Frequently Asked Questions (FAQ's)
Shipping
Q: Do you ship orders Next Day?
Yes, If the material is in stock.
Q: Can I place an order, and have it shipped overseas?
Yes, we will require your UPS, FedEx, or DHL account number.
Q: Can I have my order shipped LTL freight?
Yes! We can schedule freight truck pick-ups when required.
Q: Can I use my own freight account number?
Yes!
Q: Can you schedule a freight pickup for my order?
Yes! As long as the freight company’s information is provided with the order
Q: Can you ship my order and add freight charges to my invoice (prepay & add)
Yes! We can add the freight charges to your Net account or credit card payment.
Q: Can I pick up my order myself?
Yes! You can pick up your order after you are notified your order is ready.
Q: Do I need a commercial Invoice for my orders?
In some cases, out of the country orders will require a Commercial Invoice.
Q: Can you work weekends in case of emergencies?
Yes, but there will be an additional charge.
Q: Do you lead form?
Yes, please send an original part drawing and the forming drawing so we are able to give you a quote.
Q: Do you bake parts?
Yes! Please let us know what level or length of time you need.
Q: Do you dry pack moisture sensitive parts?
Yes! We use moisture barrier bags, desiccant and HIC cards.
Q: Can you tape from trays and tubes?
Yes, we can actually tape from trays, tubes or bulk packages.
Q: Can you apply Kapton tape to parts?
Yes! We apply Kapton tape for pick and place parts and we also have many different sizes of it in stock.
Services
Customer Services
Q: Can I get a copy of my Invoice in advance?
Yes!
Q: Am I able to return or exchange products?
Yes! As long as the product is not damaged.
Q: What do I do if I ordered the wrong parts, received the wrong item, was shorted or received damaged goods?
Please contact your customer service representative and they will help you through the problem.
Q: How deep can you make a carrier pocket?
We are able to go up to 30 mm in depth.
Q: Do you have a minimum order requirement?
We do not have a minimum requirement for reels, cover tape or stock carrier, but we do charge $150 for carrier that is not in stock.
Q: How fast can you make a carrier pocket for our custom part?
Normal turn time is 1 week. We do offer expedited services.
Carrier
Vacuum Sealers
Q: What is the standard lead time for vacuum sealers and where are they shipped from?
Lead times are normally 3-4 business days and they ship from San Diego, CA.
Allow us to answer your questions about our various customer service, shipping, and operating procedures. We are here to help!
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