Q: Do you ship orders Next Day?
A: Yes, if the material is in stock.
Q: Can I place an order and have it shipped overseas?
A: Yes, we will require your UPS, FedEx or DHL account number.
Q: Can I have my order shipped LTL freight?
A: Yes! We can schedule freight truck pickups when required.
Q: Can you schedule a freight pickup for my order?
A: Yes! As long as the freight company’s information is provided with the order.
Q: Can you ship my order and add freight charges to my invoice (prepay & add)
A: Yes! We can add the freight charges to your Net account or credit card payment.
Q: Can I pick up my order myself?
A: Yes! You can pick up your order after you are notified your order is ready.
Q: Do I need a commercial Invoice for my orders?
A: In some cases, out of the country orders will require a Commercial Invoice.
Customer Service
Q: Am I able to return or exchange products?
A: Yes! As long as the product is not damaged.
Q: What do I do if I ordered the wrong parts, received the wrong item, was shorted or received damaged goods?
A: Please contact your customer service representative and they will help you through the problem.
Services
Q: Can you work weekends in case of emergencies?
A: Yes, but there will be an additional charge.
Q: Do you lead form?
A: Yes! Please send an original part drawing and the forming drawing so we are able to give you a quote.
Q: Do you bake parts?
A: Yes! Please let us know what level or length of time you need.
Q: Do you dry pack moisture sensitive parts?
A: Yes! We use moisture barrier bags, desiccant and HIC cards.
Q: Can you tape from trays and tubes?
A: Yes, we can actually tape from trays, tubes or bulk packages.
Q: Can you apply Kapton tape to parts?
A: Yes! We apply Kapton tape for pick and place parts and we also have many different sizes of it in stock.
Vacuum Sealers
Q: What is the standard lead time for vacuum sealers and where are they shipped from?
A: Lead times are normally 3-4 business days and they ship from San Diego, CA.
Carrier
Q: How deep can you make a carrier pocket?
A: We are able to go up to 30 mm in depth.
Q: Do you have a minimum order requirement?
A: We do not have a minimum requirement for reels, cover tape or stock carrier, but we do charge $150 for carrier that is not in stock.
Q: How fast can you make a carrier pocket for our custom part?
A: Normal turn time is 1 week. We do offer expedited services.
