Shipping

Q: Do you ship orders Next Day?

A: Yes, if the material is in stock.

Q: Can I place an order and have it shipped overseas?

A: Yes, we will require your UPS, FedEx or DHL account number.

Q: Can I have my order shipped LTL freight?

A: Yes! We can schedule freight truck pickups when required.

Q: Can you schedule a freight pickup for my order?

A: Yes! As long as the freight company’s information is provided with the order.

Q: Can you ship my order and add freight charges to my invoice (prepay & add)

A: Yes! We can add the freight charges to your Net account or credit card payment.

Q: Can I pick up my order myself?

A: Yes! You can pick up your order after you are notified your order is ready.

Q: Do I need a commercial Invoice for my orders?

A: In some cases, out of the country orders will require a Commercial Invoice.

Customer Service

Q: Am I able to return or exchange products?

A: Yes!  As long as the product is not damaged.

Q: What do I do if I ordered the wrong parts, received the wrong item, was shorted or received damaged goods?

A: Please contact your customer service representative and they will help you through the problem. 

Services 

Q: Can you work weekends in case of emergencies?

A: Yes, but there will be an additional charge.

Q: Do you lead form?

A: Yes! Please send an original part drawing and the forming drawing so we are able to give you a quote.

Q: Do you bake parts?

A: Yes! Please let us know what level or length of time you need.

Q: Do you dry pack moisture sensitive parts?

A: Yes! We use moisture barrier bags, desiccant and HIC cards.

Q: Can you tape from trays and tubes?

A: Yes, we can actually tape from trays, tubes or bulk packages.

Q: Can you apply Kapton tape to parts?

A: Yes! We apply Kapton tape for pick and place parts and we also have many different sizes of it in stock.

Vacuum Sealers

Q: What is the standard lead time for vacuum sealers and where are they shipped from?

A: Lead times are normally 3-4 business days and they ship from San Diego, CA.

Carrier

Q: How deep can you make a carrier pocket?

A: We are able to go up to 30 mm in depth.

Q: Do you have a minimum order requirement?

A: We do not have a minimum requirement for reels, cover tape or stock carrier, but we do charge $150 for carrier that is not in stock.

Q: How fast can you make a carrier pocket for our custom part?

A: Normal turn time is 1 week. We do offer expedited services.