A: Yes, if the material is in stock.
A: Yes, we will require your UPS, FedEx or DHL account number.
A: Yes! We can schedule freight truck pickups when required.
A: Yes! As long as the freight company’s information is provided with the order.
A: Yes! We can add the freight charges to your Net account or credit card payment.
A: Yes! You can pick up your order after you are notified your order is ready.
A: In some cases, out of the country orders will require a Commercial Invoice.
A: Yes! As long as the product is not damaged.
Q: What do I do if I ordered the wrong parts, received the wrong item, was shorted or received damaged goods?
A: Please contact your customer service representative and they will help you through the problem.
A: Yes, but there will be an additional charge.
A: Yes! Please send an original part drawing and the forming drawing so we are able to give you a quote.
A: Yes! Please let us know what level or length of time you need.
A: Yes! We use moisture barrier bags, desiccant and HIC cards.
A: Yes, we can actually tape from trays, tubes or bulk packages.
A: Yes! We apply Kapton tape for pick and place parts and we also have many different sizes of it in stock.
A: Lead times are normally 3-4 business days and they ship from San Diego, CA.
A: We are able to go up to 30 mm in depth.
A: We do not have a minimum requirement for reels, cover tape or stock carrier, but we do charge $150 for carrier that is not in stock.
A: Normal turn time is 1 week. We do offer expedited services.